Cancellation & Refund Policy

Last updated: 23 October 2026

Cancel before dispatch: full refund

Every piece is made to order. You can cancel any time before your order is dispatched by emailing admin@boitclub.com with your order reference (it starts with TW-). We refund the full amount.

Returns after delivery: 7 days

You can return an unused piece in its original box within 7 days of delivery. Email us first with your order reference and we will arrange the pickup. Once we receive the piece, we refund the full amount you paid for it.

Natural variation in wood grain, colour or texture is not a defect.

Damaged or wrong item

If your piece arrives damaged or is not what you ordered, email us within 7 days of delivery with a photo. We will replace it or refund you in full, at your choice, at no cost to you.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay. They are initiated within 2 business days of approval and usually appear in your account within 5–7 business days, depending on your bank.

Questions

Email admin@boitclub.com. We reply within 2 business days.